BANK SMART

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BANK SMART

BRAC Bank provides various of Alternate Delivery Channels like ATM, Debit Card, Mobile Banking, Internet Banking and Cash Management services and many new customer centric products. These products help customers in banking without actually walking into the branch. All the Digital Products will make your banking experience smooth and save time as well as money.

What is 2FA( Two Factor Authentication) ?

2FA Device is a Two Factor Authentication device, which generates a random OTP (One Time Password) that acts as a second level of authentication. After registering for BRAC Bank Internet Banking, customer will require the 2FA Device whenever customers login to their Internet Banking accounts for secured and
Successful transactions. In these particular and other associated documents we are referring 2FA Device as
"Hardware Token" or "Software Token".2FA is an advanced method of security which requires:

Information that one knows (Your PIN & User ID)
One Time Password (OTP) from the bank (that is the randomly generated by 2FA Device)

Now, access your BRAC Bank account 24/7 from your PC, laptop, handheld device or cell phone for:

What is P@yNow?

BRAC Bank brings you Instant Money Transfer service, P@yNow. Transfer money within seconds to other partner bank(s) from BRAC Bank Internet Banking service 24/7 . This service is powered by NPSB (National Payment Switch Bangladesh).
To log in and experience click here or If you have not enrolled for BRAC Bank Internet Banking please click here to enroll. (Note: please keep the hyperlinks)
If you want to know how to use P@yNow, please click here

Do’s

Please use update version of browser
Use POP UP Blockers
Use a secured website while submitting any sensitive financial information
Log off as soon as you finish online banking
Regularly change password and PIN
Regularly check your Bank, Credit Card and Debit Card Statement, Report if suspicious transactions are found
Call you Financial Institutes if you receive any e-mail that request you to enter any security information
Call you Financial Institutes if you receive any e-mail that request you to enter any security information
Be suspicious of any of these sorts of e-mail and message
Take a close look at the hyperlink you are clicking

Don’ts

Do not share your User name and Password with anyone
Do not leave logging on your online banking facility
Do not enter any security information over the Internet
Do not save username and password in the browser
Do not use the links sent via e-mails and messages to get to any web site
Avoid using cyber cafes and other public places for logging on to banking system. If you must then be careful of surroundings, do not store or save username and password in the browser and log out properly

Enquiry
Please call our 24 hours call center 16221 or e-mail us at enquiry@bracbank.com

With BRAC Bank 24-Hour Call Center, managing your accounts are just a call away. Enjoy the convenience of banking anytime, anywhere simply by pressing a few buttons on your phone.

Account Detail
Balance Query
Debit/Credit Card Activation
Inter-city Charge Query

Credit Cards Bill Payment
Cheque Book request
Captured ATM cards and Cash Query
Query for All Products

Call our 24 Hour Call Center for the below services

Account Status
Balance Query
Transaction Details
Loan Details
Sanchayapatra Query (interest and other Features)
Locker Service Details
Western Union Service (Service Related Information)
Information of different deposit and loan products of the bank
Captured ATM Card/Money Query
Passport Endorsement Query

Pos Point Locations Query
SMS Banking Service Information
Information on Co-Brands Cards
Credit Card Bill Payment
ATM locations Information
Branch mapping information for intercity charges
Internet Banking related services
Remittance and Probashi Banking Service Query
Student File Query
Cheque/Cards activation & cheque stop

Enquiry
Please call our 24 hours call center 16221 or e-mail us at enquiry@bracbank.com

FAQ - Carnival Internet Campaign 2019

Q1: What is the offer?

All BRAC Bank cardholders will get the below privilege while taking new internet connection from Carnival Internet

50% discount on installation charge
10% discount on monthly bill for first 6 months
30 Mbps package at special lifetime monthly rate ৳ 1,999

Package	Speed	Discount	Regular Price	Offer Price	Effective Period
Installation	-	50%	৳ 1,500	৳ 750	One-time
Pronto	20 Mbps	10%	৳ 1,599/month	৳ 1,440/month	First 6 months
Presto	30 Mbps	৳ 600	৳ 2,599/month	৳ 1,999/month	Lifetime
Primo	40 Mbps	10%	৳ 3,599/month	৳ 3,240/month	First 6 months

Who can avail the offer?

All BRAC Bank Debit and Credit cardholders can avail the offer.

How to avail the offer?

BRAC Bank Cardholders should visit www.carnival.com.bd/brac-bank to fill up a form with these fields - a. preferred package; b. name; c. phone; and d, address. A representative from Carnival will communicate and guide throughout payment the process. Then Carnival team will reach customer’s desired address and complete installation in 72 hours.

How long the offer is valid?

Campaign valid till 31 December 2019.

I have already filled up the form at www.carnival.com.bd/brac-bank, when will I get my internet connection?

An agent from Carnival will call within 24 hours and guide you through the payment process after submitting the form at prescribed link. Once payment is complete, carnival team will visit cardholder’s address and complete installation within 72 hours.

What are the available internet package and price?

Package	Speed	Discount	Regular Price	Offer Price	Effective Period
Installation	-	50%	৳ 1,500	৳ 750	One-time
Pronto	20 Mbps	10%	৳ 1,599/month	৳ 1,440/month	First 6 months
Presto	30 Mbps	৳ 600	৳ 2,599/month	৳ 1,999/month	Lifetime
Primo	40 Mbps	10%	৳ 3,599/month	৳ 3,240/month	First 6 months

What is the installation charge?

Regular installation charge is ৳ 1,500. As per the offer, the charge becomes ৳ 750 after 50% discount.

What is the coverage area?

Dhaka, Chittagong, Sylhet, Comilla, and Mymensingh. For details visit: www.carnival.com.bd/coverage-area

I do not live within the coverage area, can I avail the offer?

The installation address must be in the coverage area.

Is the offer applicable for both POS and E-commerce transactions?

No, it’s only applicable for E-commerce transactions. This will be an online based offer which will be available on the website www.carnival.com.bd/brac-bank

Where do I contact for customer service and refund related issues?

Customer can contact Carnival Internet for these issues 24x7 at phone: 09612363693 or email: info@carnival.com.bd

Will I get 10% discount on 30 Mbps package also?

No, 10% discount is not applicable as monthly ৳ 600 is already discounted in this package.

If carnival has any other offer, can I avail both at a time?

No, more than one offer will not be applicable in the same package.

Are supplementary cardholder eligible for the offer?

Yes, both the Primary & Supplementary cardholders are eligible for the offer.

FAQ - Gozayaan 15% Discount Campaign

Offer Related

What is the offer?

Enjoy 15% discount on base fare while purchasing air tickets from available flights originated from Dhaka at www.gozayaan.com by using your any BRAC Bank debit or credit Cards.

Who can avail the offer?

All BRAC Bank Debit and Credit cardholders.

How long is the offer valid till?

14 April 2019.

Is the offer is applicable on gross fare?

No, discount is only on base fare.

Is there any maximum limit on discount amount?

No, there is no capping or limit on the calculated discount.

Can I purchase air tickets of any routes?

Cardholder can purchase air tickets from only available flights on www.gozayaan.com. But discount applicable on Dhaka originating flight only.

Can avail any other discount offer on top of this offer?

No, only one offer can be availed at a time.

When will the discount amount be credited to cardholders?

Customer can see the discount calculated amount readily on Gozayaan website. When BRAC Bank card’s first six digits are selected while payment, cardholder will automatically enjoy the discounted fare.

Can pay both in POS machine or online?

If the user selects the BRAC Bank card, then they have to select their first ‘six digits’ of their card from the drop down menu. In the payment page, the customer will find those ‘six digits’ already populated in card number field. He/she just needs to provide remaining ‘ten digits’ (after first ‘six digits) of his/her card number.

Partner Related

Where do I contact for Service Delivery, Refund and Exchange related issues?

These are as per the rules and regulation of www.gozayaan.com, for any such issues cardholders has to contact Gozayaan at +8809612333555 or info@gozayaan.com

Is there any EMI facility?

No, there isn’t.

Card Related

Can I avail the offer using debit card?

Yes, you can.

Can I avail the offer using prepaid card?

No, you can’t.

Can I avail the offer using supplementary card?

Yes, you can.

How many times I can avail the offer?

There is no limit.

Screenshots

Step 1: Chose BRAC Bank from the Payment option to pay using BRAC Bank card

Step 2: From the drop down, please select first 6 digit of your BRAC Bank debit or credit card

Step 3: First six digit of your BRAC Bank card is already populated in the payment page, please insert remaining ‘ten digits’ of your card and complete the transaction.